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Knowledge Base
We have developed our knowledge base for both customers and employees to reduce support response time and provide the most relevant, up to date answers to common questions and problems. Our internal support ticket system enables our staff to selectively include any reply to a question or support issue to our real time Knowledge Base.

The Knowledge Base is indexed by subject and can be searched by keywords and phrases with results being displayed in the order each message was sent by our staff. The most recent messages appear at the top of the search results, while older messages are ranked lower. We routinely edit and delete outdated messages to ensure that only the most current information is provided.
Guide to Common Questions Search the Knowledge Base
Login/Password Issues
Renewals
Database Issues
Addon Domains
Can You Increase My Disk Space?
Spam
Domains
Email Settings
Manage Email Accounts
My Website Is Down
DNS
SSL Certificates
Auto Installer / PhpCart
Transfers

Login/Password Issues

  • How can I locate my domain account or hosting account passwords?
  • I forgot my username and password. How can I log in?
  • I changed my email address and lost my password. What do I do now?
  • A former worker managed my account. How do I gain access?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • I changed my hosting account password, and now I can't log into my Secured.com folder. How can I log in?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Renewals

  • Why do I need to renew my domain if it's free with hosting?
  • Where do I go to renew my account?
  • I am in charge of renewing my company's account, but I don't have login access. How can I make a payment?
  • I need to renew my account, but I lost my username and/or password. What do I do now?
  • Why didn't I get the renewal email notification?
  • Why do I have to renew my domain account if it's free with hosting?
  • How long does it take for my account to become active after I make a renewal payment?
  • I renewed my domain, but it is not pointing to my hosting account. What do I need to do?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?

Database Issues

  • My website is showing a database error related to sessions and says I should repair the table. How do I do this?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • How do I add a new database to my account?
  • How do I log in and out of my different databases?

Addon Domains

  • What steps do I need to take to add a new domain to my account?
  • What are the DNS settings for my addon domains?
  • How do I know which forwarding type to use for my addon domains?
  • How do I set up a subdomain for an addon domain?
  • Where do I go to create and manage email accounts for my addon domains?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Unlimited Disk Space and Storage

  • Is the disk space really unlimited?
  • How can I get my disk space increased?

Spam

  • What are the best spam filter settings I can use?
  • Banned words are still getting through my spam filter. How can I stop this?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Email Settings

  • What are the email settings for my email client (Outlook)?
  • How can I modify the outgoing servers for my 4Admin Webmail?
  • What are the settings I need to get email on my iPhone?
  • How can I successfully forward my email to Gmail and Hotmail?
  • I can receive email, but I cannot send out. How can I resolve this?
  • My email is being blacklisted from Gmail, Yahoo, Comcast, etc. What can I do?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Manage Email Accounts

  • Where do I go to create and manage email accounts for my primary account?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?
  • Where do I go to create and manage email accounts for my addon domains?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • I am hosting my email on an exchange server. How should I modify my DNS settings?
  • I am hosting my email at another location. What settings should I change?

My Website Is Down

  • My website is down. What should I do?
  • My website is up for some people, but down for other people. How can I troubleshoot this?
  • Some of the images on my website are not displaying. How do I troubleshoot this?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

DNS

  • Where should I go to change my domain DNS settings to point to my hosting server?
  • What are the DNS settings for my addon domains?
  • My website is up for some people, but down for other people. How can I troubleshoot this?

SSL Certificates

  • Where do I go install my certificate?
  • My certificate installed successfully, but it's not working. What do I do?
  • How long does it take to order and install my SSL Certificate?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

Auto Installer / PhpCart

  • Wordpress Common Issues
  • Joomla - I am getting the error "restricted access"

Domains

  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
  • Where do I go to renew my domain?
  • Why do I need to renew my domain if it's free with hosting?
  • What can I do to make sure that my domain doesn't expire?
  • My domain expired recently. Is it still mine and, if so can I renew it?
  • My domain expired a month ago and the whois indicates that it's in the redepmtion period. What are my options?
  • How do I transfer my domain and hosting account TO Webmasters.com?

Transfers

  • How do I transfer my domain and hosting account TO Webmasters.com?
  • How can I transfer my domain to another owner or domain account WITHIN Webmasters.com?
  • What steps do I need to take to transfer my domain to another domain registrar?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
PRINT

Subject: PHP 7

The following message was sent by our staff regarding the above subject:

Hi!

We're happy to announce that PHP 7, TLS 1.3+, Let's Encrypt SSL, and PCI-DSS SSL compliant versions of Apache, OpenSSL and other server software are now available.
Please see below for more information.

PHP 7
///////////////////////////////////////////////////////////////

-- New and potential clients: Just select PHP 7 (the default option) at signup: https://webmasters.com/signup
Your new hosting account will be ready to go in no time!

p.s. You can receive a discount on web hosting when you also register a domain of the same name.

///////////////////////////////////////////////////////////////

-- Current clients: If you're already setup with us and still using PHP 4 or 5, we can review your existing site to provide more information on how to migrate to the new platform. Any site -can- be migrated to the new servers, but may require some updates and or changes based on your software and needs. We will be able to keep your site on both servers during migration so there should be no downtime.

If you're using Wordpress, you can check your site compatibility with PHP 7 as is, with this plugin:
https://wordpress.org/plugins/php-compatibility-checker/

Even easier, if you want to start fresh, such as with a new Wordpress site, we can recreate your account on the new platform so you can get to work right away.

If you're not using PHP and only using HTML or have a very basic website, this migration can benefit you as our new platform is a free service upgrade. You'll get faster server performance and access to more modern software and security all around.


* PHP 5.3.16 is currently the highest available version of PHP on our "Legacy" servers.
We offer PHP 7 on our new lightning fast servers featuring our regularly updated 4Admin control panel platform.
PHP 7 is known to be twice as fast or more than previous versions.


Please contact support or use the Support Center if you're interested or have questions.


TLS 1.3+ / OpenSSL 1.1** / Let's Encrypt SSL
///////////////////////////////////////////////////////////////
Google/Microsoft/Mozilla and Apple are all pushing for TLS 1.2 as the minimum required encryption method and will block or flag sites that use older methods.
Customers using GlobalSign (and other) SSL certificates or that process payments through PayPal that wish to maintain PCI DSS compliance after March 2020 will need to migrate their accounts to our new PHP 7 servers in order to facilitate the use of OpenSSL 1.1 and TLS 1.3+.

(!) We also offer Let's Encrypt free SSL to clients on our new servers.

Bottom line, if you're interested in PHP 7, need PHP higher than PHP 5.3 (or aren't using PHP) and are ready to get started, please contact support and include your primary web hosting domain name.



PHP 4.4, 5.2, 5.3
/////////////////////////////////////////////////////////////
If it hasn't already been done on your current setup (and or you're not ready for PHP 7) -- upgrade to the Apache 2 web server with PHP 5.3 now to take advantage of faster speed, more stability and better handling of PHP at -no- cost to you. It's as easy as clicking [Apache] in the Web Hosting control panel. Please see here for full information: https://webmasters.com/knowledge_base.php?issue=640&old_issue=apache+2&show=y

PHP 7 (highly recommended) and PHP 5 based accounts can both be purchased at signup.


Please feel free to contact us if you have any other questions or issues.

Best regards,

WEBMASTERS.COM

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PHP 7 is here! Upgrade now, for free!

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