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Knowledge Base
We have developed our knowledge base for both customers and employees to reduce support response time and provide the most relevant, up to date answers to common questions and problems. Our internal support ticket system enables our staff to selectively include any reply to a question or support issue to our real time Knowledge Base.

The Knowledge Base is indexed by subject and can be searched by keywords and phrases with results being displayed in the order each message was sent by our staff. The most recent messages appear at the top of the search results, while older messages are ranked lower. We routinely edit and delete outdated messages to ensure that only the most current information is provided.
Guide to Common Questions Search the Knowledge Base
Login/Password Issues
Renewals
Database Issues
Addon Domains
Can You Increase My Disk Space?
Spam
Domains
Email Settings
Manage Email Accounts
My Website Is Down
DNS
SSL Certificates
Auto Installer / PhpCart
Transfers

Login/Password Issues

  • How can I locate my domain account or hosting account passwords?
  • I forgot my username and password. How can I log in?
  • I changed my email address and lost my password. What do I do now?
  • A former worker managed my account. How do I gain access?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • I changed my hosting account password, and now I can't log into my Secured.com folder. How can I log in?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Renewals

  • Why do I need to renew my domain if it's free with hosting?
  • Where do I go to renew my account?
  • I am in charge of renewing my company's account, but I don't have login access. How can I make a payment?
  • I need to renew my account, but I lost my username and/or password. What do I do now?
  • Why didn't I get the renewal email notification?
  • Why do I have to renew my domain account if it's free with hosting?
  • How long does it take for my account to become active after I make a renewal payment?
  • I renewed my domain, but it is not pointing to my hosting account. What do I need to do?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?

Database Issues

  • My website is showing a database error related to sessions and says I should repair the table. How do I do this?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • How do I add a new database to my account?
  • How do I log in and out of my different databases?

Addon Domains

  • What steps do I need to take to add a new domain to my account?
  • What are the DNS settings for my addon domains?
  • How do I know which forwarding type to use for my addon domains?
  • How do I set up a subdomain for an addon domain?
  • Where do I go to create and manage email accounts for my addon domains?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Unlimited Disk Space and Storage

  • Is the disk space really unlimited?
  • How can I get my disk space increased?

Spam

  • What are the best spam filter settings I can use?
  • Banned words are still getting through my spam filter. How can I stop this?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Email Settings

  • What are the email settings for my email client (Outlook)?
  • How can I modify the outgoing servers for my 4Admin Webmail?
  • What are the settings I need to get email on my iPhone?
  • How can I successfully forward my email to Gmail and Hotmail?
  • I can receive email, but I cannot send out. How can I resolve this?
  • My email is being blacklisted from Gmail, Yahoo, Comcast, etc. What can I do?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Manage Email Accounts

  • Where do I go to create and manage email accounts for my primary account?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?
  • Where do I go to create and manage email accounts for my addon domains?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • I am hosting my email on an exchange server. How should I modify my DNS settings?
  • I am hosting my email at another location. What settings should I change?

My Website Is Down

  • My website is down. What should I do?
  • My website is up for some people, but down for other people. How can I troubleshoot this?
  • Some of the images on my website are not displaying. How do I troubleshoot this?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

DNS

  • Where should I go to change my domain DNS settings to point to my hosting server?
  • What are the DNS settings for my addon domains?
  • My website is up for some people, but down for other people. How can I troubleshoot this?

SSL Certificates

  • Where do I go install my certificate?
  • My certificate installed successfully, but it's not working. What do I do?
  • How long does it take to order and install my SSL Certificate?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

Auto Installer / PhpCart

  • Wordpress Common Issues
  • Joomla - I am getting the error "restricted access"

Domains

  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
  • Where do I go to renew my domain?
  • Why do I need to renew my domain if it's free with hosting?
  • What can I do to make sure that my domain doesn't expire?
  • My domain expired recently. Is it still mine and, if so can I renew it?
  • My domain expired a month ago and the whois indicates that it's in the redepmtion period. What are my options?
  • How do I transfer my domain and hosting account TO Webmasters.com?

Transfers

  • How do I transfer my domain and hosting account TO Webmasters.com?
  • How can I transfer my domain to another owner or domain account WITHIN Webmasters.com?
  • What steps do I need to take to transfer my domain to another domain registrar?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
PRINT

Subject: Domain - Free With Hosting Account Explained

The following message was sent by our staff regarding the above subject:

Hello,

If you host your website and also have the same domain name registered with Webmasters, you will receive a $14.95/yr (the standard domain registration fee) discount on web hosting:

This discount is $14.95 off of the regular hosting renewal price (regular price is $119.40, the usual discounted total is $104.45).

In simplest terms (and using the regular base prices):
Without the discount, you would be paying $14.95/yr and $119.40/yr. ($134.35)
With the domain discount, you pay $14.95/yr and $104.45/yr. ($119.40)

This gives you $14.95 off of the total cost, which accounts for the free domain.

* * *
IMPORTANT:
It is still necessary to -also- make your renewal payments for the domain registration itself to keep the domain name active as registration is a different system.
* * *

Web hosting and domain registration are two separate accounts. This does not happen automatically unless Auto Renew is enabled.
https://webmasters.com/knowledge_base.php?issue=594&old_issue=free&show=y

//////////////////
We suggest you add the [Auto Renew] feature to your domains so that you never have to worry about it again. If you make sure the credit card information is up to date in your master domain account*, you can then enable auto renew for any or all of your domains. The card will automatically be charged each year and your domains will never expire.

It's also possible to renew a domain for years in advance.
To renew any domain for more that just one year you must first login to the Domain Registration Control Panel using the Master Domain Account Username/Password .

1) Check the box next to the domain name
2) Click on [Select] in the white rectangle to the left
3) Click [Renew] (with the green check mark) below it.

You can choose for 1, 2, 3, 4, 5, or 9* years (based on your current registration time - it cannot exceed 10 total years (to the second)). To avoid any possible future issues, even with auto-renew enabled, we recommend you add an additional year (or more!) of registration so that you're always ahead.

*To update your credit card details, please log into your master domain registration account and then click on the "Update Account" icon, and then the "Credit Card" button.

FYI: You can check the official ICANN expiration date on any domain at anytime by using WHOIS. There is a WHOIS tool in your control panel under [Network Tools], or you can also get WHOIS information anywhere online.

We apologize for any confusion.

Please feel free to contact us again if you have any other questions or issues. Thank you for contacting us.

Best regards,

WEBMASTERS.COM
Support Team

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