Customers
Since 1994, we have steadily grown our customer base with little or no paid advertising. We have customers in almost every country, from individuals and small businesses, to municipalities, educational institutions, and large corporations. Our experience, integrity, and commitment to quality earns customer loyalty, while keeping new customers coming through word of mouth. Low customer acquisition costs help us continually improve our level of service without the need to raise prices.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
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Despite our low prices, we have proven time and time again that our hosting platform can meet the needs of any size and type of client.
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 Mexico.com - Mexico's largest web portal with over 5,000,000 hits per day |
| Harry S. Truman College - City college in Chicago with over 30,000 students |
| Warrior Lacrosse - World's largest manufacturer of Lacrosse gear |
| MortgageBrokers.com - Publicly traded online mortgage company |
| Great Lakes Credit Union - One of Ohio's oldest credit unions |
| Illinois 2nd Judicial Circuit - Illinois state circuit court system |
| Pulaski Country Sheriff's Office - Pulaski County Sherriff's official website |
| Columbia County - Columbia County municipal website |
| Asheville United Way - Regional United Way organization |
| Ramada Plaza Beach Resort - Popular hotel in Ft. Lauderdale, FL |
| MachoMan.com - The official website of Macho Man Randy Savage |
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Our number one goal has always been customer satisfaction. We would like to thank the customers below for renewing their accounts with us for another year. Your business and loyalty are greatly appreciated.
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| mofhosting.com - BATAVIA, IL USA |
| lawrencelong.com - GREENACRES, WA USA |
| andrick.com - ARDEN, NC USA |
| consultis.pt - VILA NOVA DE GAIA, FL PORTUGAL |
| 850squared.com - MARINA DEL REY, CA USA |
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We are happy to welcome our newest customers below. Thank you for selecting us as your web host, we look forward to serving you!
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 krisahe.com - HOUSTON, TX USA |
| sophicfilms.com - PEARLAND, TX USA |
| ericheatonmusic.com - HOUSTON, TX USA |
| librarising.com - MONTREAL, QUEBEC CANADA |
| mcftma.com - MOORPARK, CA USA |
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We feel that the quality of our service would make each of our customers want to recommend us to others. Below is a list of randomly selected customers whom anyone is welcome to contact for references. Please feel free to click on the links below to test the speed of our servers, as we challenge you to find a host with faster loading customer websites.
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| findyourspectrum.com - PHILADELPHIA, PA USA |
| charlottecountycancer.com - ST ANDREWS, NB CANADA |
| ajconsultantservices.com - FISHERS, IN USA |
| martinsvilleisd.com - NACOGDOCHES, TX USA |
| promedicalwaste.com - HOUSTON, TX USA |
| newportrotaryclub.org - NEWPORT, OR USA |
| nextpointvc.com - WASHINGTON, DC USA |
| global-risk-sig.org - ALBANY, NY USA |
| parkerphd.com - GLENCO, IL USA |
| gallivan.net - HOLLISTON, MA USA |
| * We do not endorse nor control the content of our customers' websites. |
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We would like to thank the customers below who have taken the time to submit their feedback about our service. Messages are selected at random from our database of customer testimonials each time this page is loaded.
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| I just made a request for file maintenance support that was resolved in less than 10 minutes from initial request. Blazing customer support! |
| Rob Stratton Edmond, OK attorneycop.com |
| Rarely do I submit a help ticket at other companies and hear back within 24 hours. With webmasters it's usually only a matter of minutes before I hear back and the issues are resolved very fast. Great service like this just isn't found with the other big name web hosting companies. |
| Matthew Hunt Minneapolis, MN club3degrees.com |
| I have found that your "stuff" is usable compared with so many other hosting systems with lots of features. I'm glad to give you quick comments on accessibility when you are making changes, and/or I could help you anytime on accessibility by people with disabilities. Thanks for being so responsive. |
| Stan Berman Bethesda, MD nexus-us.com |
| Thanks to Paul Schultz for quickly resolving an issue with our site. Much appreciated! |
| Michael Arrington Vancouver, WA acaciarg.com |
| Just a quick note to say thanks to John DeSantis and your other admins.
I am doing the web admin duties for a small missionary group and they (we) have been having a lot of trouble with their current hosting provider (no names needed). They told me that they have recently had days worth of email go missing, constant site instability, and I have been unable to access their ftp site now for over a week. When they called their hosting provider to discuss these issues, they said they were put on hold for 3 (you read that right THREE) hours before they had a human appear and "help" them with their problem. Not surprisingly, the problem still exists. Emails to their host often do not receive a reply for several days, or they only get automatic responses with unhelpful advice. In comparison, the Webmasters.com admins are always quick to respond when I send in a trouble report. I usually have whatever problem that I have noted solved in under an hour. When I told this missionary group about how the Webmasters.com admins handle problems, they asked if I would transfer their account over to you. I'm waiting for the domain transfer to go through right now, but when it does, I will be opening up another hosting account for this group. So thanks again to John, Curran, J. Marquand, and the others in your support group. As this other hosting provider demonstrated, anyone can host a site; just plunk a server down and load Apache in. What sets Webmasters.com apart is how you deal with clients when they are having problems that makes the difference. |
| Jason Hayes Phoenix, AZ clean-coal.info |
| I wish where was a way to rate you higher than excellent. You are truely Masters of the Web! Easy to understand fixes to my complex problems and quick responses. Can't get better than that. I am soooooo glad I am hosting with you!!! Thanks to everyone in your Support department...Absolutely wonderful -- Genius - Yup! |
| cheryl q Homestead, Fl cherylqproductions.com |
| Always great support! |
| Camilo Wartenberg Pembroke Pines, FL districalc.com |
| Cherie was very helpful. She went out of her way to help me solve a problem. I would rely on Cherie to help me again. |
| Phillip Haris Tampa, FL mindbomb.tv |
| I have always found your staff knowledgable and very helpful.
Whenever I've had trouble figuring out some type of html code, file paths, or DNS settings, they have always provided fast and informative assistance. Thank you. |
| JT Garrette Sherman Oaks, CA gatgar.com |
| I just want to say a personal "Thank You" to Tammy in billing. Tammy was very patient with me and talked me through making a hosting account payment. Apparently there was some old files on the computer that was not letting my payment process but thanks to Tammy she helped me make the payment happen. Thanks a lot! |
| Regina Butt Hot Springs, AR crawfordlaw.net |
| Wow! Just checked in to manage my email and discovered the new option to reject email to non-existent mailboxes! Youse guys get better every day! Seems like every time I log into the control panel you have added another feature, and at no extra cost! You go and go, guys! |
| Patricia Bridewell Beaver Dam, KY patrish.com |
| I wanted to thank Paul Schultz from 2nd level support for working almost all night to help me get our domains back on the air after major issues.
He even took the time to write a cron script to automatically backup our databases in case this happens again. Customer service like this is seldom seen these days, and it is very much appreciated!!! |
| Rob Carnell Turramurra, Australia benchrestbulletin.net |
| Thanks for your understanding! |
| Dorreth Bailey-Oldacre West Chester, OH dmbexpressions.com |
| I'm not one that usually writes testimonials, or even send in compliments on comment cards... but once in a while, I am blow away by the quality of service. Web Masters is worthy of me taking my time to write this.
You guys don't have a high enough option in your "How are we doing?" drop box. "Your Service is excellent" just doesn't do you all justice. In this day and age of "Oh I don't care, its just an internet customer, they'll figure it out on their own".. You all stand head and shoulders above the rest. Ive had VERY few issues that weren't self-induced - and all of my problems have been addressed by you... even if I caused it. Fast responses, a message center that is on top of things... If there is ever a service outage of any kind, the message center lets me know that you know and are working on it. And the one time there was an email server problem, and it wasn't on the message center, in the 5 minutes it took for me to send you an email from another account, and receive your reply, it was already fixed and your reply explained what happened and told me it was fixed. How many companies do you know of, that responds to a service problem, ON CHRISTMAS DAY? Web Masters does... I was out of town, on a Motel ISP/WiFi and could not send emails via POP/SMTP. Turned out to be an ISP/Firewall issue with that connection. A couple emails and some port changes later, I was sending emails... just before I sat down to Christmas Dinner. Honestly, I can't believe the customer support and service that I get from you all... it seems to defy the natural order of society. Keep it up. I can't say enough good about Web Masters. I've been astonished with the service from day one, and the longer I use them, the service just gets better and better. My main experiences have been with John and Sterling. AWESOME PEOPLE!! Willing to help, listen to the problem, and fix it. Keep it up! Wade |
| Wade Carpenter Idalia, CO webfootcustomcalls.com |
| Been using Webmasters since 2001 and you guys never cease to amaze me with how fast you solve my problems. I think I have given you just about every problems in the book, DNS, database, Wordpress, Drupal and you always get it done in a snap. Thanks again. |
| David Compton,president Eagle, ID comptoncoms.com |
| I would like to thank Tammy Thomas for going the extra mail and calling me to let me know that she had taken care of updating my email and assuring me that both of the sites I am responsible for are paid in full until May of 2011. I was very relieved to receive both a confirmation email and a telephone call from Tammy - Very professional and thorough!
As an aside, I would also like to thank the gentleman in your technical dept (Sat, May 8) who explained the billing to me and helped me understand why my current email wasn't being recognized for cathappy.net so that I could make payment online. Thanks to him, I was able to pay the domain renewal before it was discontinued! Thanks for everything. Bari DuBois |
| Bari DuBois Magnolia, TX cathappy.net |
| i got very good support from mister schmidt!!
thank you very much fritz |
| friedrich zorn wien, Austria friedrichzorn.com |
| Rapid response to a perplexing problem. From what I know of computers, John, the technician, did an outstanding job in thoroughly researching the problem history and in coming up with a solution. He took very good care of me - no complaints - just compliments. Thank you! |
| Cheryl Quinlan Homestead, FL cherylqproductions.com |
| Had trouble with the SSL certificate vendor and the support team not only contacted them and obtained the new certificate but they installed it and verified my site was returned to SSL configuration. Well Done! |
| Robert Turner Suffolk, VA evoa.com |
| Thank you! |
| Gerardo Guerra Santa Cruz, Bolivia londrafilms.com |
| More Testimonials | Submit Your Testimonial |
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It is our strict policy not to release customer information to third parties, unless required to do so by law. We do not require placement of ads or links on customers' websites, nor offset our low hosting rates by selling personal information and sending unsolicited marketing materials to our client base. To view our privacy policy in its entirety, please click here.
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