home
about us
faq
support
contact us
search
sitemap
webmail
login
24x7 Support
DOMAINS
WEB HOSTING
SERVERS
WEB DESIGN
ECOMMERCE
BUILD TRAFFIC
MAKE MONEY
ORDER NOW
Knowledge Base
We have developed our knowledge base for both customers and employees to reduce support response time and provide the most relevant, up to date answers to common questions and problems. Our internal support ticket system enables our staff to selectively include any reply to a question or support issue to our real time Knowledge Base.

The Knowledge Base is indexed by subject and can be searched by keywords and phrases with results being displayed in the order each message was sent by our staff. The most recent messages appear at the top of the search results, while older messages are ranked lower. We routinely edit and delete outdated messages to ensure that only the most current information is provided.
Guide to Common Questions Search the Knowledge Base
Login/Password Issues
Renewals
Database Issues
Addon Domains
Can You Increase My Disk Space?
Spam
Domains
Email Settings
Manage Email Accounts
My Website Is Down
DNS
SSL Certificates
Auto Installer / PhpCart
Transfers

Login/Password Issues

  • How can I locate my domain account or hosting account passwords?
  • I forgot my username and password. How can I log in?
  • I changed my email address and lost my password. What do I do now?
  • A former worker managed my account. How do I gain access?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • I changed my hosting account password, and now I can't log into my Secured.com folder. How can I log in?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Renewals

  • Why do I need to renew my domain if it's free with hosting?
  • Where do I go to renew my account?
  • I am in charge of renewing my company's account, but I don't have login access. How can I make a payment?
  • I need to renew my account, but I lost my username and/or password. What do I do now?
  • Why didn't I get the renewal email notification?
  • Why do I have to renew my domain account if it's free with hosting?
  • How long does it take for my account to become active after I make a renewal payment?
  • I renewed my domain, but it is not pointing to my hosting account. What do I need to do?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?

Database Issues

  • My website is showing a database error related to sessions and says I should repair the table. How do I do this?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • How do I add a new database to my account?
  • How do I log in and out of my different databases?

Addon Domains

  • What steps do I need to take to add a new domain to my account?
  • What are the DNS settings for my addon domains?
  • How do I know which forwarding type to use for my addon domains?
  • How do I set up a subdomain for an addon domain?
  • Where do I go to create and manage email accounts for my addon domains?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Unlimited Disk Space and Storage

  • Is the disk space really unlimited?
  • How can I get my disk space increased?

Spam

  • What are the best spam filter settings I can use?
  • Banned words are still getting through my spam filter. How can I stop this?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Email Settings

  • What are the email settings for my email client (Outlook)?
  • How can I modify the outgoing servers for my 4Admin Webmail?
  • What are the settings I need to get email on my iPhone?
  • How can I successfully forward my email to Gmail and Hotmail?
  • I can receive email, but I cannot send out. How can I resolve this?
  • My email is being blacklisted from Gmail, Yahoo, Comcast, etc. What can I do?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Manage Email Accounts

  • Where do I go to create and manage email accounts for my primary account?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?
  • Where do I go to create and manage email accounts for my addon domains?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • I am hosting my email on an exchange server. How should I modify my DNS settings?
  • I am hosting my email at another location. What settings should I change?

My Website Is Down

  • My website is down. What should I do?
  • My website is up for some people, but down for other people. How can I troubleshoot this?
  • Some of the images on my website are not displaying. How do I troubleshoot this?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

DNS

  • Where should I go to change my domain DNS settings to point to my hosting server?
  • What are the DNS settings for my addon domains?
  • My website is up for some people, but down for other people. How can I troubleshoot this?

SSL Certificates

  • Where do I go install my certificate?
  • My certificate installed successfully, but it's not working. What do I do?
  • How long does it take to order and install my SSL Certificate?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

Auto Installer / PhpCart

  • Wordpress Common Issues
  • Joomla - I am getting the error "restricted access"

Domains

  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
  • Where do I go to renew my domain?
  • Why do I need to renew my domain if it's free with hosting?
  • What can I do to make sure that my domain doesn't expire?
  • My domain expired recently. Is it still mine and, if so can I renew it?
  • My domain expired a month ago and the whois indicates that it's in the redepmtion period. What are my options?
  • How do I transfer my domain and hosting account TO Webmasters.com?

Transfers

  • How do I transfer my domain and hosting account TO Webmasters.com?
  • How can I transfer my domain to another owner or domain account WITHIN Webmasters.com?
  • What steps do I need to take to transfer my domain to another domain registrar?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
PRINT

Subject: Wordpress - Reset Admin Password

The following message was sent by our staff regarding the above subject:

Hello,

If your Wordpress admin password ceases to work, you can try these suggestions listed here to reset or change it:

http://codex.wordpress.org/Resetting_Your_Password

1) To Change Your Password

To change your password in current versions:

1. In the Admin Panel menu, go to USERS
2. Click on your username in the list to edit
3. In the Edit User screen, scroll down to the New Password section and type in a new password in the two boxes provided. The strength box will show how good (strong) your password is.
4. Click the UPDATE PROFILE button

Your new password takes effect immediately.


2) Through the automatic emailer

If you know your username and the email account in your profile, you can use the "lost password" feature of WordPress.

1. Go to your WordPress Login page (something like http://yoursite.com/wordpress/wp-login.php)
2. Click on lost password
3. You will be taken to a page to put in some details. Enter your user name and the email address on file for that account.
4. Wait happily as your new password is emailed to you.
5. Once you get your new password, login and change it to something you can remember on your profile page.


3) Through phpMyAdmin (Database Administrator)

This article is for those who have phpMyAdmin access to their database. Note: use phpMyAdmin at your own risk. If you doubt your ability to use it, seek further advice. WordPress is not responsible for loss of data.

1. Begin by logging into phpMyAdmin and click databases.

A list of databases will appear. Click your WordPress database.

All the tables in your database will appear. If not, click Structure.
2. Look for wp_users.
3. Click on the icon for browse.
4. Locate your Username under user_login
5. Click edit

Your user_id will be shown, click on Edit
Next to the user_pass is a long list of numbers and letters.
6. Select and delete these and type in your new password.
7. Type in the password you want to use. Just type it in normally, but remember, it is case-sensitive.
In this example, the new password will be 'rabbitseatcarrots'
8. Once you have done that, click the dropdown menu indicated, and select MD5 from the menu.

9. Check that your password is actually correct, and that MD5 is in the box.
10. Click the 'Go' button to the bottom right.
11. Test the new password on the login screen. If it doesn't work, check that you've followed these instructions exactly.


4) Through FTP

There is also an easy way to reset your password via FTP, if you're using the admin user.

1. Login to your site via FTP and download your active theme's functions.php file.

2. Edit the file and add this code to it, right at the beginning, after the first <?php:

wp_set_password('password',1);

Put in your own new password for the main admin user. The "1" is the user ID number in the wp_users table.

3. Upload the modified file back to your site.

4. After you then are able to login, make sure to go back and remove that code. It will reset your password on every page load until you do.


5) Using the Emergency Password Reset Script

If the other solutions listed above won't work, then try the Emergency Password Reset Script. It is not a Plugin. It is a PHP script.

Warnings

Requires you know the administrator username.
It updates the administrator password and sends an email to the administrator's email address.
If you don't receive the email, the password is still changed.
You do not need to be logged in to use it. If you could login, you wouldn't need the script.
Place this in the root of your WordPress installation. Do not upload this to your WordPress Plugins directory.
Delete the script when you are done for security reasons.

Directions for use

1. Copy the emergency script from Emergency Password Script and put into a file called emergency.php in the root of your WordPress installation (the same directory that contains wp-config.php).
2. In your browser, open http://example.com/emergency.php.
As instructed, enter the administrator username (usually admin) and the new password, then click Update Options. A message is displayed noting the changed password. An email is sent to the blog administrator with the changed password information.
3. Delete emergency.php from your server when you are done. Do not leave it on your server as someone else could use it to change your password.


Please feel free to contact us again if you have any other questions or issues. Thank you for contacting us.

Best regards,

WEBMASTERS.COM
Support Team

Search Term:
  SEARCH
PHP 7 is here! Upgrade now, for free!

Home | About Us | FAQ | Contact Us | Support | Customers | Login | Terms | Privacy | Whois | Search | Site Map
© Copyright Webmasters.com. All Rights Reserved
 Traffic Partners:  Website Templates :: Free Videos :: More Traffic Partners >>
 We Want to earn your business! Please help us improve by completing our anonymous Visitor Survey.
Domaining.com recommends this domain name registrar   Icann Accredited Registrar