Customers
Since 1994, we have steadily grown our customer base with little or no paid advertising. We have customers in almost every country, from individuals and small businesses, to municipalities, educational institutions, and large corporations. Our experience, integrity, and commitment to quality earns customer loyalty, while keeping new customers coming through word of mouth. Low customer acquisition costs help us continually improve our level of service without the need to raise prices.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
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Despite our low prices, we have proven time and time again that our hosting platform can meet the needs of any size and type of client.
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 Mexico.com - Mexico's largest web portal with over 5,000,000 hits per day |
| Harry S. Truman College - City college in Chicago with over 30,000 students |
| Warrior Lacrosse - World's largest manufacturer of Lacrosse gear |
| MortgageBrokers.com - Publicly traded online mortgage company |
| Great Lakes Credit Union - One of Ohio's oldest credit unions |
| Illinois 2nd Judicial Circuit - Illinois state circuit court system |
| Pulaski Country Sheriff's Office - Pulaski County Sherriff's official website |
| Columbia County - Columbia County municipal website |
| Asheville United Way - Regional United Way organization |
| Ramada Plaza Beach Resort - Popular hotel in Ft. Lauderdale, FL |
| MachoMan.com - The official website of Macho Man Randy Savage |
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Our number one goal has always been customer satisfaction. We would like to thank the customers below for renewing their accounts with us for another year. Your business and loyalty are greatly appreciated.
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| ahealingplacewithin.com - WALDPORT, OR USA |
| totalcontroltraining.com - BRANDON, MS USA |
| samjungcpa.com - NEW YORK, NY USA |
| summergravitycamps.com - KELOWNA, BC CANADA |
| carlyndairy.com - DEFOREST, WI USA |
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We are happy to welcome our newest customers below. Thank you for selecting us as your web host, we look forward to serving you!
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 milestonelanewv.com - NEW ALBANY, OH USA |
| fremonttravel.com - WAHOO, NE USA |
| damiens-place.org - FAIRHAVEN, MA USA |
| bluefrontventures.com - NAPERVILLE, IL USA |
| neruda.ca - TORONTO, ONTARIO CANADA |
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We feel that the quality of our service would make each of our customers want to recommend us to others. Below is a list of randomly selected customers whom anyone is welcome to contact for references. Please feel free to click on the links below to test the speed of our servers, as we challenge you to find a host with faster loading customer websites.
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| jaggsconsultants.com - PRINCES RISBOROUGH, BUCKINGHAMSHIRE UNITED KINGDOM |
| developtourism.com - PORTLAND, OR USA |
| wolfdeninc.com - THAYNE, WY USA |
| lindabradford.net - LONG ISLAND CITY, NY USA |
| intsolgrp.com - WOBURN, MA USA |
| heatherniemann.us.fm - PITTSBURGH, PA USA |
| iowabeefcenter.org - AMES, IA USA |
| diariousa.com - EL PASO, TX USA |
| chainsawworldbg.com - BOWLING GREEN, KY USA |
| quesyrahsf.com - SAN FRANCISCO, CA USA |
| * We do not endorse nor control the content of our customers' websites. |
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We would like to thank the customers below who have taken the time to submit their feedback about our service. Messages are selected at random from our database of customer testimonials each time this page is loaded.
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| So far, so excellent! I am very happy to be back with you guys. Cheers. SP. |
| Stephane Poirier, M.Sc. Montreal, Canada oifii.org |
| I highly recommend them....I have been there for four years now and I have never had a problem
Josh’s site has never been for a technical problem I have never lost anything there....... I have tried other sites and have lost my memorial pages have many months of down time. that has never happened here. there tech support is above and beyond reproach.....I highly recomend their services. Monika Hedglin |
| Monika Hedglin Sedalia, Mo joshuahedglin.com |
| You guys fixed my problem and as always your support is awesome. |
| Mathieu Gendreau Kelowna, Canada runefr.com |
| Thumbs up for the service.
An option for a terminal screen would be great though on a shared hosting basis upon identity approval. |
| Nikolas Kakias Halandri, Greece kakiasoptics.gr |
| I was having problems with bad crawlers almost crashing my site. The support guys gave me excellent advice and even helped me with the robots.txt file to make sure I stayed well indexed, without the crawlers slowing it down.
Fantastic service. Thanks guys! |
| Mike Vessey broadstone, United Kingdom liverpoollatest.co.uk |
| Paul is always attentive and accomplishes the needed task with professionalism |
| Dave Wilson Moab, UT nativeamericantrade.com |
| Your service is beyond excellent. Super fast response time and most always resolved on the first contact. I have been hosting my clients sites here for many years and have never had any issues with getting support. Thank you, thank you, thank you! |
| josephine thomas Blythewood, SC viiservices.com |
| Heather was informative, gracious, patient and wonderful to work with - I hope she stays with your company for a long time. Thank you so much! |
| Linda Waller Santa Fe, NM soundhealingtools.com |
| hello
none of our website pictures are available on the web |
| Patrice Huot Sherbrooke, Canada fighting4fun.com |
| excellent customer service |
| farhan younus Essex, United Kingdom limt.co.uk |
| I've been using Webmasters.com for many years. I've always had very reliable and consistent service and if ever there is a problem, Webmasters.com support is THE best. Very quick to answer questions and help you fix any issues. I always recommend Webmasters.com. |
| J Young San Luis Obispo, CA travislarsonband.com |
| We are just gratefull to have someone like Tammy in billing. She helped us transfer our domain to webmasters from another host and we can't thank her enough for her friendly and efficient service. Keep up the good work! |
| Mark Allen Frost Kelseyville, CA sethreturns.com |
| Excellent, very fast support! |
| Lev Shabunin St. Petersburg, Russian Federation bushcraft.ru |
| Day or night, 24 hours a day, if a technical question comes up relating to our hosting, email, or other web services, "at the other end of the support ticket" is always a friendly and knowledgeable responder -- Thanks especially to Paul Schultz (THANKS, PAUL!!) with whom we've had most contact "on the front lines." and also many thanks to John DeSantis, Curran Thomas, and, of course, to "the guru" Leon Bensenhoff. It's this high level of responsiveness that makes hosting with Webmasters.com really worthwhile.
[Previously submitted with same text, but THIS TIME, I spelled Paul's last name correctly!! -- Don] |
| Don Dillin Edgewater, MD bargesinfrance.com |
| Wow, when you guys say "24 x 7 Support" you really mean it! I am floored by your quick response time to any and all of my questions...to be able to get an email response within minutes, with real solutions to my issues...let alone from an actual person...is so very refreshing. Keep up the awesome work, you guys rock! |
| Gretchen Fleener Bloomington, MI paintertainment.com |
| All my issues were addressed within minutes, awesome customer service!! |
| Ricardo Uhalde Indaiatuba, Brazil faster-informatica.com |
| I emailed a problem last Thursday and got a response today Monday. The info I received from Paul Schultz was excellent and most helpful. Even for a numb head like me... This is a good reason to stick with your company for our web needs..
Sincerely, Lenny Copp |
| Lenny Copp Fullerton, CA classicvws.com |
| Both Chris and Paul were extremely helpful in resolving my website issue, I can't thank you enough! You guys are outstanding and truly appreciated!!!! |
| Terry Lubotsky Redington Shores, Fl terrylubotsky.com |
| Note: This software will not let those of us with Designated Servers input a thank you message because it does not recognize our websites. So I am entering one of my clients websites instead.
"Thank You Letter for John DeSantis" Good Morning, My name is Steve Nunnally and I have been in the computer business one way or another for over 30 years. In fact I did tech support for Unisys, Burroughs and Sperry back in the early 80's. During all this time I have found that while there are many nice people in tech support (not to mention a few jerks) that there are very few people who will do more than the absolutely minimum required of them. In other words they fix the simple problems, but when it comes to changing or improving the system they simply say, "I can't do that and I don't know anyone who can". It's an easy out for them, but it can cause real world problems for the people who needed a solution. Most people come to companies like yours wanting one, two or a hundred domains. They don't know enough to know when there is a problem. If they are successful they are happy. If they are not successful they often scratch themselves and wonder "why"? I'm sure you have clients who have many more websites than this, but at their level they generally do not worry to much about the successful level of each and every client because to them clients have become numbers. My company is different and as a result we have problem been at least a small pain the backside of your staff. Our goal has always been to make sure every client sits at number one in the search engines for as many phases as possible. Additionally we work extremely hard to reduce their spam and to make sure their outgoing emails actually reach their intended recipients. We monitor every detail of every clients sites despite that we have hundreds of them. As a result we are more of a challenge for your staff. The good news is that many of the things we have suggested have resulted in small improvements in service for all of your clients. For example we made many very specific suggestions regarding your spam controls that ended up being done and now make blocking spam easier and more for all of your clients. I guess what I am saying is that sometimes we challenge your staff to work outside the box on items that most of your clients would never have thought of. And while some of these can end up benefiting all your clients and help make your overall service better it's not always fun being the tech support person who gets the call or service request. In fact, my guess is that one or two would love to hide from us because we never ask the easy questions (we know the answers to those) but instead ask questions that are simply too challenging for their level of expertise. This is where John DeSantis comes in. Yes, he is a higher level tech. Yes he is more qualified than your other techs. Yes, what may seem hard to your other techs may sound easy to him. But that is not what I am writing you about. What I am writing to you about is that while most people in the tech support industry occasionally run into situations do not know the answer, few of them will make the effort to really dig down and find the answers. And if they find the answers they will rarely then take those answers and try to change the entire system for the improvement of all your clients instead of just the one caller. John is the exception to the rule. Over the ten or twelve year (or more) I have been hosting my accounts, my clients accounts and referring people to your company I have had to make easily a hundred calls to tech support for anything from a slow running server to asking the impossible. Out of those hundreds of calls there has always been one person I could count on more than any other person in your entire support staff. That person is John DeSantis. He has never once let me down. He has never once said, "I don't know". John has never said, "There is nothing I can do to fix the problem". John has always searched for answers. John has always found the answers. John has always explained the answers in easy to understand English. John has always verified that the answers actually work. More than this John has then taken what he learned and done his best to change things system wide. The result is not just one happy clients. It's an improvement in your overall product and the way all your clients perceive your company. If not for John DeSantis we would have pulled out years ago along with all our clients. In just us and our clients John has made a difference of several hundred thousand dollars for your company. I can only imagine how much he has done with other clients. This week John helped us solve a problem that was a breaking point of pulling out or not. So many of our clients have problems with getting blocked as spam by AOL, Comcast, Bellsouth, Yahoo, Gmail, etc that we were considering getting our own servers (a nightmare for us) and pulling out. John has worked hard to solve problems on our dedicated server 52 where he found "6" different problems that result in a lot of companies blocking this server as a spammer, and he talked to me about setting up our mail servers differently (which we have yet to decide how and when to act on) which was excellent advice considering the limitations on setting up the PRC and Reverse DNS records on the servers. I'd like to suggest two things. 1) Keep in mind that John may be the single best asset your company has. 2) John understands the overall needs of all your clients more than anyone there. If John were to make suggestions for system wide changes (for example more monitoring on the servers to nab spammers) listen to what he says. It may not always make sense to people sitting in the front office, but you can believe me when I say "It makes sense to the people who buy your services". John is our hero! Thank You, Steven W. Nunnally NotJustWebsites.com Naples, FL 239-878-9310 239-431-7500 |
| Steve Nunnally Camp Hill, pa adoptionservices.org |
| I am really amazing by the quick responce from the support team whenever needed. They are really great and they deserve to be recognized. I can only say: Thank you to webmasters for all the excellent services that it is offering and a BIG THANK YOU goes to everyone in the support team who work side by side with us to make sure we are all able to perform with minimum problems. May I say a special THANK YOU to Curran who handled most of our cases in the most professional manner. |
| Jack Farraj Amman, Jordan jct.com.jo |
| More Testimonials | Submit Your Testimonial |
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It is our strict policy not to release customer information to third parties, unless required to do so by law. We do not require placement of ads or links on customers' websites, nor offset our low hosting rates by selling personal information and sending unsolicited marketing materials to our client base. To view our privacy policy in its entirety, please click here.
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